About Us

The Renaissance Spa has offered a unique getaway experience for tourists and locals of Berkeley Springs, West Virginia over many years. If you're looking for the right spot to fully immerse yourself in the breathtaking natural beauty and small-town charm of Berkeley Springs and get exceptional spa treatments by licensed and well-trained professionals, then the Renaissance Spa is the perfect place for you! Come and visit us at 110 S. Washington St. at The Country Inn of Berkeley Springs. 

​

All Treatments by Appointment
(Same day appointments may be available)

 

* Our spa is accessible by elevator only - we do not have a staircase available for public use. If you have claustrophobia or are afraid of elevators, we recommend trying another spa that may be able to better cater to your needs. *

 

​

Scheduling an Appointment

We do not offer online booking, so to schedule an appointment, you need to call us at 304-500-2642 during our business hours. If there is no answer, please leave a voicemail with your name, number, and a brief description of the services and dates you are hoping to schedule for. We pride ourselves on having real people, not robots, interacting with our customers. We are human, so it may take us a moment to get back to you, but we check our missed calls and answering machine daily, so we will give you a call as soon as we can.

​

* For those trying to schedule appointments for a Friday, Saturday, or Sunday, please keep in mind that we often book out 4 to 6 weeks in advance on weekends. If you are scheduling for a weekend or for a party larger than two people, we recommend booking 6 weeks or more in advance. *

​

​

Our Cancellation Policy

If you must cancel or change your appointment, we ask that you do so within 24 hours; 48 hours for holidays, weekends or anytime we hold more than two appointments in the same name; larger parties require one week. You will be charged the full price of your scheduled service (and lodging reservations if applicable) if you fail to cancel by the required time period.

​​

​

Prices

Prices are subject to change without notice. Renaissance Spa packages cannot be combined with Country Inn packages, and Country Inn packages cannot be combined with Renaissance Spa packages. Services in Renaissance Spa packages cannot be substituted or upgraded at package price. To get package price you must get the exact services listed.

​​​

​

Gratuities

All packages (Renaissance Spa & Country Inn packages), as well as our service prices and gift certificates (unless specifically noted), do not include gratuities. Gratuities are left to the discretion of our guests. If you loved your service and want to leave a tip, it must be left at the Renaissance Spa front desk on the day of your service. A 20% gratuity is customary. For parties of 8 or more, a 20% automatic gratuity charge will be added.

​​

​

About Our Therapists 

All of our therapists are licensed in the state of West Virginia.  We employ both male and female therapists.  Please indicate at the time of booking if you have a preference for a male or female massage therapist for your service.

​​

​

Spa Etiquette

We ask that you arrive 15 minutes prior to your scheduled appointment. This allows you enough time to check in at the reception desk, change into your robe and flip flops, put your belongings in a locker, use the restroom, and be accompanied to the area where your service will take place. We want you to get the most out of your service time, and showing up 15 minutes early ensures that we will have time to get you where you need to be for your service without rushing. If you know you will be late for a service and fail to provide proper notice, you will be charged the full price of the service, and your service may be cancelled.​

​​​

​​

What To Wear
We provide our clients with robes and flip flops upon check-in if they are scheduled for massages, body treatments, or multiple services on the same day, so if you fall into this category, we recommend wearing some comfortable clothes that are easy to change out of and back into. As for what you wear under your robe, the best way to receive a massage or bodywork is to be unclothed, however we never require you to be nude if it makes you uncomfortable. Our therapists are trained in the "art of draping," and they will leave the treatment room while you get under the sheet on the table, keep you covered at all times except for the area of the body they are working on, and will leave the treatment room before you get up from the table. Facial treatments only require the top half of your body to be unclothed, so for those with only a facial treatment scheduled, it is recommended that you wear a loose-fitting top and easily removeable bra. For our hands and feet treatments, you will remain in your regular clothes, and we ask that you wear bottoms that can be pulled up over your knees. For those with only whirlpool tubs, our tub rooms are private, so swimwear is not necessary, as you can get undressed and dressed in the tub room.

 

Jewelry
Please keep jewelry to a minimum. Small earrings and rings are permissible, but if you have any sentimental or valuable jewelry, we strongly suggest leaving those pieces in a safe place before coming to your spa services. 

Medical conditions
If you have any type of medical condition or specific allergies, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns that could impact your treatment or comfort level. It is always wise to speak with your medical doctor prior to and after booking any services if you are having any medical issues or concerns.

​

​

Discomfort

Please let your service provider or any staff member know immediately if you are uncomfortable for any reason. Our goal is for your experience to be positive, and corrections can only be made if we are made aware of a problem at the time of service.

Our Whirlpool Tubs
The Renaissance Spa offers access to Berkeley Springs mineral water in our jetted jacuzzi-style whirlpool tubs. Our tubs are located in private rooms, so swimwear is not necessary, but you are more than welcome to wear swimwear if that makes you more comfortable. Our tubs fit up to two people (no more than two people allowed per tub), and towels are provided for you. These tubs do not have grab bars, and you have to be able step over 25 inches to get in and out. If you are pregnant or have mobility issues, we recommend choosing a different service that will better suit your needs. Water temperature ranges from 100-102 Degrees. 20 minutes is the maximum recommended length of time to get the most benefits from our whirlpool baths. To avoid any possible health risks, more time cannot be added to this service. Children under 12 are prohibited from using our whirlpools or being in the tub rooms. Our whirlpool tubs are for soaking only, so we kindly ask that you not bring any products (soap, body wash, shampoo, conditioner, body scrubs, oils, herbs, etc.) into the tub rooms. The jets are sensitive, and putting any products in the tub aside from the upgrade provided by the spa may damage them. If the whirlpool tubs are damaged due to any outside products being added, you may be held financially responsible for any damages. 

​

Shaving
If you need to shave (particularly beardless men receiving a facial), do it at least two hours before your appointment. If you have booked a body scrub, we highly recommend shaving the day before since we can assure you that rubbing salt into the slightest razor wound is not a very relaxing experience.

 

Food and Beverage
It's best not to receive bodywork on a full stomach, so schedule meals or snacks to allow at least an hour before your treatment. Drink water, especially if heat therapies are part of your package. Since bodywork introduces clean, oxygenated and nourished fluids into your tissues and stimulates your body to purge toxins, it is important to flush them out by drinking plenty of water - and be aware of what you're putting into your nice clean body after your treatments, especially refined sugars, high fats, caffeine and most importantly, alcohol - any of these may have a stronger effect on you than normal. Toxins that are not flushed from your body can be reabsorbed and may give you a "toxin hangover". If this happens, drink more water!

​​

​

Cell Phones
Because the day spa environment should be a tranquil and stress-reducing experience, we request that cell phones are silenced or turned off before entering the spa.

​​

​

Children
Our spa is created to be an oasis of peace and tranquility for adults. We love children and we don’t like to see them refrained from their natural movements and freedom of expression and exploring. However, our spa environment is not an appropriate place for children. We ask that they are properly attended to elsewhere while you visit the spa.